​These Terms & Conditions govern your use of our website and the purchase of our products. By placing an order, you agree to the terms outlined below.

 

1. General

We reserve the right to update or change these terms at any time. Any changes will be effective immediately upon posting on this page.

 

2. Products

All of our products are handmade and made to order. As such, slight variations may occur, particularly with bespoke items such as 3D pet replicas.

 

3. Orders

By placing an order, you confirm that:

• All information provided is accurate

• You have the right to use any images submitted

• You understand the bespoke nature of the product

We reserve the right to refuse or cancel any order if necessary.

 

4. Pricing & Payment

All prices are listed in GBP (£) and are subject to change without notice.
Payment must be made in full at the time of purchase.

 

5. Production & Turnaround

Estimated production times are provided as a guide and may vary depending on demand. Delays do not constitute grounds for cancellation or refund.

Once production has started, orders cannot be cancelled or refunded due to the custom nature of the products.

 

6. Shipping

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by couriers or customs.

Customers are responsible for providing accurate shipping information. Additional costs may apply for redelivery if incorrect details are provided.

 

7. Returns & Refunds

Due to the bespoke and personalised nature of our products, we do not accept returns or offer refunds once production has begun.

If your item arrives damaged, you must contact us within 48 hours of delivery with photographic evidence.

 

8. Intellectual Property

All designs, images, and content on this website are the property of the business and may not be copied, reproduced, or used without permission.

We reserve the right to use images of completed products for marketing purposes unless explicitly requested otherwise.

 

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

 

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

 

11. Governing Law

These terms are governed by and construed in accordance with the laws of the United Kingdom.

 

12. Contact

If you have any questions regarding these Terms & Conditions, please contact us.