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We take pride in creating high-quality, bespoke products. Due to the custom nature of many of our items, our refund policy is strict and outlined clearly below.

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Custom & Personalised Products

All 3D pet replicas and any personalised items are made specifically to your order.

• No refunds or cancellations are accepted once production has started.

• By placing an order, you agree to the final design direction based on the photos and details you provide.

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Before Production Starts

If you need to cancel your order, this must be done before production begins. Once your order has entered production, it cannot be cancelled or refunded.

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Non-Custom Products

For non-personalised, custom or bespoke items :

• Returns may be accepted within 14 days of delivery

• Items must be unused, unopened, and in their original condition

• Return shipping costs are the responsibility of the customer

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Damaged or Faulty Items

If your order arrives damaged or faulty:

• You must contact us within 48 hours of delivery

• Provide clear photos of the item and packaging

• We will assess and offer a replacement where appropriate

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Shipping Costs

Shipping fees are non-refundable unless the item is confirmed to be faulty or damaged.

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Important Notes

• We are not responsible for dissatisfaction due to personal preference or minor variations in handmade products

• We are not responsible for delays caused by couriers or customs

• It is the customer’s responsibility to provide accurate information and images for custom orders

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Contact Us

If you have any questions or need to report an issue, please contact us and we will be happy to help.